• FAQ Shippment
  • FAQ returns

Delivery Worldwide:

 

The shipping charges only covers courier charges. Any other charges as per the law of the land (your country) will be bared by the customer. These includes custom duties and/or VAT or any other charges levied by your country. We hope you understand that Indoboutique.com can't predict whether any of these charges will be applicable or not and hence Indoboutique.com won't be liable for these charges. If in any circumstances, you fail to pay the above charges and don't accept the shipment, Indoboutique.com won't be liable for any refund.

Can I choose my delivery date?

We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.  

Delivery problems: 
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, Indoboutique.com promises to do its best to find the causes and resolve the problem in a timely manner.

 

Further information:

 

» What do you mean by Custom duty Charges?
Custom duty is a kind of indirect tax which is levied on the import and export of goods of international trade. Duties levied by the government in relation to imported items is referred to as import duty. The custom duty charges are decided, solely by the local government of the receiver. The weight of the package, the value and the dimensions or other criteria, play a role in determining the custom duty/ local taxes/ VAT on the package.

 

» Why should I pay the custom duties?
Custom duty charges/ VAT/ Import duty, are solely under the discretion of the local governments and as a seller, we have no control over the same. Your country's Import Rules and regulations play a vital role in determining the Custom duties/ VAT/ Import duties etc.

 

» Why was I not charged Custom duty last time?
As Custom duties are solely under the discretion of the local government, it is very tough to predict the occurrence. Its the local government that decides the custom duties and any other taxes at the destination and as a seller, we have no control over the same.

 

» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically.?You can then follow your parcel’s progress by going to the My Account / My orders / Delivery tracking section. We update your parcels AWB number on this section.?If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.

 

» What happens if I am not available to receive my parcel? 
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days awaiting further instructions from the recipient before returning your parcel to Indoboutique.com. Once the parcel has been sent back to us, you must wait until it arrives in our Order Processing Center. At this time, you will automatically receive an email asking you if you would like us to resend your parcel. We will hold the parcel for you at our Order Processing Center for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer. 

 

» What should I do if I receive a damaged parcel? 
If when you receive your parcel you notice that it is damaged, you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact. If you refuse your parcel, please let us know via an email to care@indoboutique.com

 

» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.?If on opening your parcel you notice that items are damaged or missing, please inform us via an email on care@indoboutique.com within 24 hours of receipt of your order.

 

» I have only received part of my order 
Please be aware that your order may be dispatched in separate parcels and on different dates. In case we do so, we will keep you informed via an email.

 

» I have received a defective item or my order is incorrect
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.

 

» In how many days can I return the product? What are the conditions

We have a 7 day Easy return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.

 » How do I return a product? What is the process?

You can mail us at care@Indoboutique.com or call us on 
+ 91 70 45 25 22 58 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. In case you received a damaged product you will have the option to get full cash refund. Under any other circumstances we will give store voucher only. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done once. Exchanged product cannot be returned again.

 » Is Shipping charge returned?

Shipping charge in any case is non-refundable.

 » Can I get cash refund for my order ?

We give cash refund only if there is an issue with the product or delivery from our end like damaged products in transit, wrong product etc. In any other case, you will receive store credit only.

 » What happens if the item goes out of stock or there is bad Inventory?

If the item is out of stock when you try to order, then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.

 » Can I cancel the order after I order?

Yes, you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped, we will not be able to process the cancellation request.

» Can I change the shipping address of my order?

Yes, you can. Please inform us within 24 hours in such cases. You can mail us care@Indoboutique.com or call us on 
+ 91 70 45 25 22 58

» Do you provide warranty/guarantee for merchandise?

All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will give full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.

» Do you return and exchange the sale items?

All products from the sale collection will be non-refundable and it will not be exchanged. All orders from sale are final. Please read the description on sale for further information about percent discount and policy.